For closed captioning concerns, please contact our captioning hotline:

Phone: 757-227-6406 ***This is NOT the number to report school/business closings. To report a closing or delay please callĀ 757-446-1352 or email
Fax: 757-622-1807

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.

Written closed captioning complaints should be directed to the following:

Bill Sewell
Director of Technology
720 Boush Street
Norfolk, VA 23510
Phone: 757-446-1329
Fax: 757-622-1807

Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.