Thinking of calling your airline or cruise line and postponing your travel plans?
Prepare to wait as long as two or three hours on hold!
Airlines are swamped right now with calls from nervous fliers and travel agents are scrambling to pick up the slack.
Lesley Sawhook is a travel agent who these days is more of a counselor to her clients.
Clients are now calling nonstop asking about postponing cruises and European vacations.
"My email has been blowing up and my phone with concerned guests who are traveling this spring break and beyond,” Lesley Sawhook, a Travel Agent said.
"Some of my guests who do have small children are genuinely concerned are trying to get me to move those to future dates,” Sawhook said.
She added, it is almost impossible to get a refund for a flight or cruise, even with insurance.
But the good news is, more airlines and cruise lines will let you reschedule to later this year.
"I had to make a change with Delta Airlines and they waived the $200 penalty, American Airlines is doing the same,” Sawhook said.
Travel agents said just about the only people not expressing concerns about upcoming travel are those who've booked camping and driving trips this spring.
Sawhook said she has already seen a move back toward domestic travel for this coming summer.
Travel agents like Sawhook who are trying to give nervous travelers a little bit of comfort in this uncomfortable time.
“We all don't want to lose the business, so if that means moving things to keep everyone safe and meet protocol we will do that."
One last tip don’t get mad if your airline or agent cannot give you a refund. In most cases you'll have to be satisfied with a future travel voucher.
