HAMPTON ROADS, Va. — Are you a Verizon user wondering why you couldn't make calls earlier today? It’s not just you: Verizon confirmed to us that users in the Commonwealth, including in Hampton Roads, experienced service outages.
The service disruption came after an excavation crew accidentally cut fiber optic cables used for cell sites, including ones in the Hampton Roads area, a spokesperson said.
Verizon says its engineers were working on fixing the fiber and getting service back up for users. Around 1:40 p.m., they said engineers resolved the issue.
In the future, if you're ever without service, Verizon recommends enabling Wi-Fi calling.
More information on Verizon Wi-Fi calling can be found here.
