RICHMOND, Va. – EBT customers are being notified of a system outage, according to the Virginia Department of Social Services.
The contractor that maintains EBT services for Virginia’s Supplemental Nutrition Assistance Program (SNAP) is experiencing multi-state problems resulting in the outage.
It is unknown at this time when the system will be restored.
Clients are encouraged to call (866) 281-2448 to check on the status of the system restoration.
SNAP clients can call 2-1-1 to learn of food resources that might be available to supplement their needs during this temporary system outage. Clients can also call the Enterprise Customer Service Center at (855) 635-4370 with any additional questions related to their benefits.