GLEN ALLEN, Va. -- The Capital One employee who has become famous thanks to a kind gesture she made toward a customer who was going through a rough time said she knew she had to do something.
Tonyais known by her employee ID -- Tonya KYY-905. And that name is all over the Internet after her story went viral.
“Christina Grady, she gave me a call,” said Tonya outside the Capital One building Saturday.
Grady, 36, called Capital One from Pittsburgh for credit card help. She told Tonya her fiancé had recently broken up with her, and she had to find a new place to live.
Grady was buying new furniture when her credit card was shut down due to suspicious activity.
"And it was what she said and how she said it. I just knew she needed a hug in that moment,” said Tonya, who is 34.
She couldn't give her a hug. Instead, Tonya gave her 4,500 miles for a vacation and she decided to send her flowers.
"I wanted to do something extra special to help brighten her day,” she said.