"I was about to call the police, the door swung open slowly and I saw a pistol," said Chris Estey.
Three weeks ago, Estey came home to find his apartment on Turlington Road ransacked.
Then three armed men, who had broken in first, came back and forced Estey in a closet demanding cash.
With his door busted, his first call was to police. He called the property manager to fix his door, and didn't get a reply until the next day.
Estey then asked out of his lease with Newport Commons.
"They basically said that it shouldn't be a problem because I was robbed in broad daylight," Estey said. "They'd be able to give me my money back."
Three weeks later, Estey hasn't been given the $1,200 he says he's owed in rent. He called NewsChannel 3 to take action for him.
The property manager told NewsChannel 3 the issue would be resolved soon, but would make no further comment.
Getting it resolved quickly is more than Estey says he's heard from Newport Commons.
Until he gets the money back, he's living at home with his parents. He needs the cash for a security deposit on a new place.
A security deposit that has yet to be returned, preventing the 29-year-old from feeling secure in a home of his own.