Virginia Beach, Va. – Janay Lambson thought getting ready for her Green Run senior prom next week would be fun and stress free.
She found her dream dress, like many of her friends, online at IZIDress.com.
It was better than searching through overpriced dresses and picking through racks.
“It’s easier than saying, ‘Oh that girl has my same dress at prom,’“Janay says.
After the six to eight days she was promised to get the dress-still nothing.
“I counted down and it still wasn’t here yet so every day when I came home from school, I would call and call, phone would be busy.”
“They claim they have online help, they never answer,” says Judy Lambson, Janay’s mother. “They have 24-hour customer service, they don’t answer.”
Judy stepped in and did some research. Turns out Judy and Janay aren’t alone; there are many others who had the same experience. There’s even a Facebook page for IZIDress.com victims.
One woman writes, “What a horrible company! Got ripped off out of $170 and can’t get my money back!”
Another says, “I received my dress, but it looks like by granddaughter made it.”
Finally after numerous emails, calls and threats to sue the company, Janay got a dress a few days ago.
“The top is all wrong, the size is wrong, it’s too big, like falls off of me and they didn’t really didn’t get a good description of the dress,” Janay says.
Though IZIDress.com says it’s based in Canada–according to the invoice–the dress came from China.
And with only a few days before the dance and no return address, Janay ended up having to pick through the racks at several stores anyway.
“I’m glad that we found a dress before, because we went to every mall,” Janay says.
NewsChannel 3 reached out to IZIDress.com several times by phone, and each time we were disconnected. NewsChannel 3 also tried emailing them, but so far, no response.